Frequently Asked Questions

Question: How do I send my corporate logo?

Answer: You can upload it during the checkout process. We prefer art files in vector format such as Adobe Illustrator EPS, CorelDraw, AI or SVG (Scalable Vector Graphic) formats, however we can use JPG or TIFF files if the resolution is 300 dpi (dots per inch) or higher.

Question: What are all the ways to place an order?

Answer:

Website www.USPatentServices.com or www.RecognizingInnovation.com
Email: sales@uspatentservices.com
Call Toll Free: 1-800-872-4962
Local: 262-375-7507
Fax Number: 262-375-7509

Mail completed order form to:
U.S. Patent Services
1350 14th Avenue, Suite 9
Grafton, WI 53024

Question: How long will my order take?

Answer: Once the order is processed and confirmed, we ship within 10 business days, typically less, and provide special presentation boxes and personalized labeling at no charge.

Question: What is the charge for shipping?

Answer: We charge $9.00 per item for domestic shipping only. If international shipping is needed we will contact you prior to processing the order to give you an accurate shipping cost. We do offer FREE SHIPPING for orders that are $1,000 or more.

Question: What if I need to place a rush order?

Answer: Please call toll free at 1-800-872-4962 and lets us know the specific delivery date. We may have to charge a rush fee and/or expedited shipping. We can work with you to get you what you need.

Question: Do I need to send a copy of my patent?

Answer: No, all we need is a patent number. We do all of our research through the U.S. Patent and Trademark website.

Question: What does prestige mount mean?

Answer: A double plate mount featuring a highly polished border around the information plate.

Question: What does personalization mean?

Answer: Personalization is the exact spelling of the person or company you would like to appear in large, bold font on the item you are ordering.

Question: Is there a way to confirm that my order was received?

Answer: Once the order is placed and processed we send an order confirmation by an email to all of our customers. We also send a shipping confirmation once the items have shipped.

Question: What if I am not satisfied with the item I received?

Answer: Please call 800-872-4962 to talk to a specialist. We will be more than happy to assist you to replace/refund the item(s).

Question: Are there any discounts when multiple plaques are ordered?

Answer: Yes, Corporate discounts are available please call 1-800-872-4962.

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